Privacy Policy

Last updated 29 September 2026

Flex is a nutrition coach by Looma. This page explains what data we keep, why, and how to take it out or delete it.

What we keep

Account: the name and email of the Google account you sign in with.
Profile and targets: your goal (bulk, cut, maintain), bodyweight, target weight, and the food preferences you fill in (for example halal, vegetarian, foods you avoid, budget).
Logs: the food, weigh-ins and workouts you log, and your conversation with the coach.
Usage: daily counts of coach messages, photos and voice seconds, to enforce the quota.
Optional: your Telegram ID if you link the bot, and a push subscription if you turn on reminders.

Food photos are sent to an AI model to estimate what is on the plate and are not stored. The chat history only notes that you sent a photo.
Voice recordings are sent to a transcription service and are not stored. The text lands in the chat box and is saved only if you send it.

Your message, your photo (if any) and a summary of today (targets, macro totals, weight, preferences) are sent through our gateway to third-party AI model providers to write the reply and the nutrition estimate.
This data is used only to answer you. We do not use it for ads and we do not sell it.

Kala (a Looma app) can read your food logs only after you tap Allow on Flex's consent screen. Access is read-only for food logs and you can revoke it any time from Progress.
Apart from that, your data is not shared with anyone.

Google: for sign-in (Google Sign-In) and for loading fonts from Google Fonts, which makes your browser contact Google's servers.
AI model and transcription providers: as described above.
Telegram: only if you use the Flex bot.
Flex runs no third-party ad trackers or analytics.

Take your data: download all your logs from Progress, Account.
Correct it: edit or delete food entries and delete weigh-ins in the app.
Delete it: delete your account from Progress, Account. The account and all your logs are removed immediately and cannot be recovered.
Any other question or request about your data: support@looma.id.

Data is stored on our server and sent over HTTPS. Integration access codes are stored only as hashes.
Server backups made before you delete your account may still contain your data until those backups are removed.

Nutrition numbers in Flex are estimates. Flex is not medical advice. If you have a medical condition, are pregnant, or have a history of disordered eating, talk to a health professional before changing how you eat.

If this policy changes, the date above changes with it. Significant changes are announced in the app.